Albert Einstein laid the foundation for modern knowledge management when he said, “No problem can be solved from the same level of consciousness that created it.” Indeed, perspective and context routinely allow us to solve the unsolvable, using past experience to drive innovation.
Knowledge management (KM) is a multi-faceted discipline that includes aspects of strategy, change management, human capital, learning, and digital transformation.
KM helps achieve organizational objectives by optimizing processes through knowledge use, re-use and creation. It allows organizations to harness the power of known and hidden expertise, skills, and lessons learned from decades of on-the-job experience.
At DTS, our KM services start strategic. We focus on ongoing processes including capturing, sharing, and creating knowledge, and the cultural and technical foundations that support them. Our goal is to align our clients’ knowledge processes with innovation and improved organizational performance.
We apply KM to organizational objectives:
- Improved performance
- Competitive advantage
- Sharing of lessons learned
- Continuous improvement of the organization
These efforts often overlap with organizational learning and may be distinguished by a more intense focus on the management of knowledge as a strategic asset, and encouraging the sharing of knowledge. KM is an enabler of organizational learning.
- Content management (dashboards, portals, internal document management systems, information systems, databases)
- Lessons learned (best practices, after action reports, failures, success stories)
- Communities of practice (knowledge hubs, electronically linked communities/networks, social, knowledge fairs/cafes, workshops, conferences)
- Training (blended learning, eLearning, webinars, videos, knowledge products)
- Expertise locator (employee resumes, capability matrix, expertise system, mentor-mentee relationship)
Our KM services include:
- Knowledge audits
- Data analytics
- Database management and knowledge repositories
- SharePoint and internal information portals
- Knowledgebase and taxonomies
- Knowledge farming (note-taking software)
- Storytelling as a means of transferring tacit knowledge
- Cross-project learning
- Inter-project knowledge transfer
- After-action reviews/reports
- Change management processes
- Knowledge hubs and networks
- Best practice transfer
- Knowledge fairs and knowledge cafes
- Brown-bag sessions or Lunch and Learns
- Collaborative software technologies (wikis, blogs, social software)
- Learning conferences
- Knowledge products: training materials, webinars, infographics, pamphlets
- eLearning and blended learning approaches
- Human capital management
- Knowledge mapping of competencies to identify knowledge gaps
- Competency-based management
- Mentor-mentee relationship
- Expert directories and systems